Refund Policy

Refund Policy

We hate making you wait.

If an item takes more than 25 days to arrive, we will refund you.
You may be asked to provide proof that the item arrived after 25 days, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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We want to see you happy.
 
If the item arrives broken or damaged, we will refund you.
You may be asked to provide proof that the item is either broken or damaged, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.
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We know that feeling of buying a blue shirt and receiving a yellow one - you're right, I hate yellow!

If the item is not as described (this includes wrong color and wrong size), we will refund you. And you can keep the item, as a token of apology.
You may be asked to provide proof that the item is not as described, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@trovido.com
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'Free + shipping' items (if applicable)
Only regular priced or discounted items may be refunded. Free items for which you only pay shipping and handling cannot be refunded.
'Resent' items (if applicable)
If an item arrives broken, damaged or not as described, you may be eligible for receiving that item for free. When doing your refund request, notify us that you prefer having us resending you the item for free. If the refund request is approved by our team, we will send you the new item within a certain amount of days.
Returns
We do not accept any returns.